Classic account ownership
The account owner is the only person who can up/downgrade plans, change credit card billing information, and cancel accounts.
How is ownership transferred?
To change account owners, the current account owner needs to go to the Dashboard and click on the “Account” tab:
Scroll down to the “Change account owner” section and choose the person to whom you want to transfer ownership.
Only users in the account owner’s company can be made the new owner. If a person is in another company, you need to move them to the account owner's company first.
The owner can always reach out to the support team or write to firstname.lastname@example.org from the email address associated with their Basecamp account, and we’ll be happy to help transfer the ownership to someone else.
Transferring the account does not remove the credit card from the account. Please contact support if you’d like to remove the card from the account.
What happens when the account owner is unavailable?
It happens — people switch jobs, get laid off, go on extended leave — the account owner may be unavailable for any number of reasons.
If the account is owned by a legal entity, we at Basecamp can reassign account management if provided with enough proof that the request is coming from a top-level organizational leader. To start a change request, an owner or chief executive of the organization must email our support team.
From there, we’ll ask for more verification of identity and relationship to the organization as well as ensure that there are no pending disputes of ownership. This process will likely take several days, as we need to make absolutely sure the request is legitimate.
If we’re unable to verify the legitimacy of the request, or if it’s being disputed by the current Account Owner, we may require a properly served court order to proceed.
Looking for information about the Suite? Find those guides here.